Cancellation Policy
At Nevalax.com, we understand that circumstances may arise where you need to cancel your order. We strive to provide a hassle-free cancellation process while ensuring fairness to all parties involved. Please review our cancellation policy below:
- Cancellation Eligibility: Orders can be canceled if they have not been shipped yet. Once an order has been shipped, it is no longer eligible for cancellation but can be returned for a refund according to our refund policy.
- Cancellation Procedure: If you wish to cancel your order before it has been shipped, please contact us immediately via email at support@nevalax.com. Our customer support team will assist you in the cancellation process.
- Shipped Orders: If your order has already been shipped, we kindly ask you to wait until you receive the item. Once you have received the item, you may follow our return procedure outlined in our refund policy to arrange for a refund.
- Refund Policy: For more information regarding refunds, please refer to our refund policy available on our website. Our refund policy outlines the conditions and procedures for returning items and receiving refunds.
- Contact Us: If you have any questions or concerns about our cancellation policy, refund policy, or any other inquiries, please do not hesitate to contact us at support@nevalax.com. Our dedicated customer support team is here to assist you.
We appreciate your understanding and cooperation regarding our cancellation policy. Thank you for choosing Nevalax.com for your shopping needs.
CONTACT INFORMATION:
Email: support@nevalax.com
Chat with us by clicking the button on the side! Our team typically responds within minutes.
Phone number: +1 (641) 400-5554 - Voicemail only. We respond via email for quicker service.
Our Office: 2611 Keystone Rd, Ste B1, Tarpon Springs, FL, 34688, United States
Office Hours (Eastern Time):
Monday to Friday: 9:00 AM – 5:00 PM ET
Saturday: 10:00 AM - 2:00 PM ET
Sunday: Closed